Frequently asked questions
1. How do I place an order?
Simply browse our products, add your preferred items to the cart, and proceed to checkout. Enter your shipping details, choose a payment method, and confirm your order.
2. How can I track my order?
Once your order is shipped, you'll receive a tracking link via email or SMS. You can also visit the Track Your Order page on our website.
3. What are your delivery timelines?
Orders are typically delivered within 3–7 business days, depending on your location. Delivery times may vary during holidays or due to unforeseen circumstances.
4. What payment methods do you accept?
We accept:
- UPI
- Credit & Debit Cards
- Wallets
- Cash On Delivery for Eligible Locations
- Net Banking
5. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available for selected PIN codes. You can check its availability during checkout.
6. What is your return and refund policy?
If you receive a damaged, defective, or incorrect product, please contact us within the applicable return period. Once the returned product passes inspection, your refund will be processed according to our Return & Refund Policy.
7. Can I cancel or modify my order?
Yes, you can request to cancel or modify your order before it has been shipped. Please contact our customer support as soon as possible.
8. Do you ship across India?
Yes, we deliver to most locations across India. Shipping availability is confirmed during checkout based on your PIN code.
9. Are your products genuine and quality checked?
Yes. All products available on Dhamexim are sourced from trusted manufacturers and are carefully checked to ensure quality before dispatch.
10. How can I contact Dhamexim?
If you need any assistance, you can reach us through:
- Phone:+91 9327608054
- E-mail: dhamexim@gmail.com
- Address: Shop No. 105–106, Near Panjvani Kanta, Paliyad Road, Botad, Gujarat – 364710